Returns & Exchanges
At Collars & Co., we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer easy returns and exchanges within 30 days of delivery for all unworn and unwashed items.
Start Your Request
Visit our online returns portal and enter your order number and zip code to initiate your return or exchange process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
Package Your Items
Securely pack your items in their original packaging, attach the shipping label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing